IT Network Support
We provide a flexible support program to suit each individual company.
For some, we provide an outsourced IT department, remotely administering their networks on a day to day basis. For others we act as 2nd line support – it depends on the needs and in-house resources of the clients.
We provide our clients with an SLA based upon their requirements. All support calls and incidents are logged and tracked on our Cloud based ticketing system, which our clients have access to. Incidents may be reported via our freephone number, email or imput via our portal.
Monthly Support Contract
A support contract gives you unlimited telephone and remote access support time.
We will do our utmost to sort out any problem you may have, from something seeming trivial, to system down. We have a number of ways to deal with your problem:
- Giving instructions by phone
- Remote access to your network
- Remote access directly to your PC
For problems that can't be sorted out remotely, you will of course have priority on call outs.
If you prefer, we can tailor a support contract specific to your requirements. This can include regular site visits and consultancy.
Proactive Network Monitoring
Why wait for something to go wrong with your servers, when you can let us monitor them for you, 24 hours a day, 7 days a week?
When you take up this service with us we will be alerted about potential problems before they become real problems.
Get a Daily Safety Check of key systems so we can help prevent Big disasters.